Privacy Policy

This Privacy Policy explains how Inclave Casino handles personal information when you visit our website, create or use an account, contact support or use our services. We aim to collect only information that is reasonably needed to operate the site, protect players and meet applicable legal and operational requirements.

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Information we collect

When you use Inclave Casino, we may collect information that identifies you or relates to your account and activity. The information collected depends on the services you use, the choices you make and the checks that may be required before or during your use of the site. We try to handle information in a fair, transparent and secure way.

Page contents

Account and contact information

This may include your name, date of birth, country or region, username, password details, contact information and other information you provide when registering or updating an account. We may also keep records of your communications with our support team, including the content of enquiries, complaints and requests. This helps us respond to you, maintain accurate account records and provide appropriate assistance.

Verification and identity information

To help confirm that an account is genuine and being used appropriately, we may handle information supplied during identity, age, security or account verification. This can include verification documents, information shown on those documents and details needed to compare or validate them. Verification information may be reviewed by authorised service providers that assist with these checks.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, gaming activity, account balances, payment methods and related transactions. Payment providers may process payment details on our behalf. We generally receive information needed to confirm and manage a transaction, but payment information may be handled directly by the relevant payment service under its own privacy terms.

Technical, device and cookie data

When you visit or use the site, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location, access times and referring website. We may also collect information about how you use the site, including clicks, session activity and security events. Some of this information is collected through cookies and similar technologies.

Information from other sources

Where appropriate, information may be received from payment providers, verification services, fraud-prevention services, analytics providers or other partners supporting the operation of the site. We may also combine information from these sources with information you provide directly, where this is necessary for account administration, security or compliance.

How we use information

We use personal information for purposes connected with providing and managing the Inclave Casino service. The main purposes may include the following:

Creating, maintaining and administering your account.
Processing transactions and keeping accurate payment and account records.
Providing customer support and responding to questions, complaints and requests.
Carrying out identity, age, security, anti-fraud and account protection checks.
Monitoring activity for suspicious, unauthorised or prohibited use.
Maintaining, testing and improving the website, its features and its performance.
Understanding how players use the site so that content and services can be improved.
Sending service messages, account notices, security alerts and other essential communications.
Sending marketing or promotional communications where permitted and where you have provided the required permission or otherwise made the relevant choice.
Meeting legal, regulatory, financial, accounting and responsible operation requirements that apply to the service.
Protecting the rights, property, safety and security of players, the site and relevant service providers.
Establishing, exercising or defending legal claims where this is reasonably necessary.

We may use automated tools to help identify unusual activity, protect accounts, assess security risks or support verification. These tools are intended to assist operational and security processes. Where a decision has a significant effect on your account, additional review or information may be needed.

We may use aggregated or de-identified information for reporting, analysis, product improvement and security. Information prepared in this way is designed not to identify an individual player directly. We do not use personal information for a purpose that is unrelated to the reason it was collected unless there is a permitted basis for doing so or you have been informed and, where required, given a choice.

Marketing choices

You may receive marketing communications only where the relevant requirements and preferences allow this. You can opt out of promotional email communications by using an unsubscribe option included in the message, where available, or by contacting support@inclavecasino.click. Opting out of marketing does not stop essential messages about your account, transactions, security, service changes or this Privacy Policy.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. Inclave Casino may use them to keep the site working, remember preferences, maintain sessions, support security, understand site usage and improve content or performance. Some cookies may be placed by service providers that help us operate analytics, security, payments or other site functions.

You can manage or restrict cookies through your browser settings. Depending on your settings, blocking or deleting cookies may affect sign-in, account functions, preferences or other parts of the site. Browser controls may not remove every type of technology used on a website, so some features may continue to operate for essential security or service purposes.

When information may be shared

We may share personal information with carefully selected providers that perform services for us or support the site. These may include payment and transaction providers, identity and verification services, fraud and security providers, technology and hosting providers, customer support tools, analytics services and professional advisers. These providers are expected to handle information for the relevant service and in accordance with appropriate confidentiality and security requirements.

Information may also be shared where needed to comply with a lawful request, protect the site or another person, investigate suspected fraud or misuse, resolve a dispute, enforce applicable terms, or support a business change. We do not share personal information more broadly than reasonably necessary for the relevant purpose. Some providers may process information in countries outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and protection.

Security

We use administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure. You should keep your account credentials confidential and contact support promptly if you believe your account or information may have been compromised.

Retention of information

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, reporting and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of retention depends on the type of record and the reason it is held. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical and legal considerations.

Your privacy rights and requests

Depending on your circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information, and withdrawing consent to marketing or another activity based on consent.

How to exercise your rights

To make a privacy or data request, contact support@inclavecasino.click. Please explain what you are asking for and provide enough information for us to understand and locate the relevant account or records. We may need to verify your identity before completing a request. This protects account information from being disclosed to the wrong person.

Access: ask for a copy of personal information held about you, together with general information about how it is used.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where possible.
Deletion: ask for personal information to be deleted where it is no longer needed or where another applicable ground supports the request.
Withdraw consent to marketing: ask us to stop using your information for promotional communications by contacting support@inclavecasino.click or using an available unsubscribe option.

These rights are not always absolute. A request may be limited, refused or completed only in part where retaining or using information is necessary for security, fraud prevention, dispute management, legal obligations, the protection of another person or another permitted purpose. Deleting information may also affect your ability to use an account or service. If information must be kept for a period required by law, it will be retained as required and handled securely.

Accuracy and account responsibility

Please provide accurate information and update your account details when they change. Keeping information current helps with verification, transaction processing, account security and support. You should not provide another person’s personal information unless you are authorised to do so. If you provide information about someone else, you should ensure they understand how it may be used.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the site, our services, information practices or applicable requirements. The updated version will be made available on this page with a revised date or other notice where appropriate. We encourage you to review this page periodically. If a change requires a specific notice or choice, we will provide that notice in an appropriate way.

If you have a question about this Privacy Policy, wish to exercise a data right or want to withdraw consent to marketing, please contact support@inclavecasino.click. We will review your request and respond in accordance with applicable requirements and the nature of the information involved.